Owner/Site Administrator deceased

Discussion in Technical Forum started by Peter McKenna, Nov 21, 5:37 AM
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Peter McKenna
My brother who managed our family tree, has recently passed away. The tree was important to him and our extended family want to ensure it survives him. AFAIK he was the only Administrator. I contacted tribal pages support about transferring Administrator rights over 2 weeks ago but have had no response. His subscription is due in four days: there is no button for the Premium renewal option, just for the Deluxe option - does this mean my brother had automatic Premium renewal set up? Also, is it possible for a non-Admin family member to create a GeDCom backup?

This scenario must be quite common, I’ve seen others raise it here but not a response from Support - perhaps I have missed it and someone can point me in the right direction?
Related Link:Click Here

TribalPages.com
TPSupport
Sorry to hear of your brother passing. If you know the sign in credentials of your brother, login to the family tree and click the my account or just sign into the account page (https://www.tribalpages.com/tribe/member)

You will see a link called "Transfer" on the right. This is transfer ownership. Follow the instructions after clicking the link.
Related Link:Click Here

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Peter Paul McKenna
Sorry to hear of your brother passing. If you know the sign in credentials of your brother, login to the family tree and click the my account or just sign into the account page (https://www.tribalpag more ...
es.com/tribe/member) You will see a link called "Transfer" on the right. This is transfer ownership. Follow the instructions after clicking the link
Sorry, we don't know the sign in credentials.

I renewed the subscription yesterday - can you transfer for me? Let me know if you need any further information.

TribalPages.com
TPSupport
Sorry, we don't know the sign in credentials. I renewed the subscription yesterday - can you transfer for me? Let me know if you need any further information.
Transferred ownership to you
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Peter Paul McKenna
  website
Transferred ownership to you
Many thanks.