Drop Down Boxes

Discussion in Technical Forum started by Roderick Janes, Jan 30, 2021
RJ
Roderick Janes
  website
The drop-down boxes have been almost impossible to use for the past several days. Is there a problem??
TribalPages.com
TPSupport
Which drop down boxes?
RJ
Roderick Janes
  website
Which drop down boxes?
Try using the drop down box to connect an existing individual to an existing individual
RJ
Roderick Janes
  website
Try using the drop down box to connect an existing individual to an existing individual
I am still having a lot of trouble with the drop down box to link two individuals. Finding the surname and then the given name is a real problem because the scrolling does not work properly. Scrolling on other sites works fine.
RJ
Roderick Janes
  website
I am still having a lot of trouble with the drop down box to link two individuals. Finding the surname and then the given name is a real problem because the scrolling does not work properly. Scrolling on other sites works fine.
To add more information to my previous messages.

The scroll arrows will not work properly. It will not move at all then it takes a large jump. The same applies to "click and drag" using the scroll box.

JD
Jeff Dixon
  website
Which drop down boxes?
I am also having a problem with drop down boxes. "HOME VIEW PEOPLE MEDIA EDIT". When I click on the box, the drop down list displays for less than a second. I do not have time to make a selection before the list disappears.
RJ
Roderick Janes
  website
I am also having a problem with drop down boxes. "HOME VIEW PEOPLE MEDIA EDIT". When I click on the box, the drop down list displays for less than a second. I do not have time to make a selection before the list disappears.
This has been a problem the entire month of Feb. So far, in true Tribal Pages Support tradition, they have completely ignored me.

I hope they will "get around to it" eventually. We can only hope !!

TribalPages.com
TPSupport
I am also having a problem with drop down boxes. "HOME VIEW PEOPLE MEDIA EDIT". When I click on the box, the drop down list displays for less than a second. I do not have time to make a selection before the list disappears.
We have made some changes that may have fixed this. Please try again and let us know. Thanks
JD
Jeff Dixon
  website
We have made some changes that may have fixed this. Please try again and let us know. Thanks
Just tested, but drop down is still immediately disappearing. I didn't mention before that the program always goes to whatever the top selection is in the dropdown.. IE, if I click 'VIEW' it goes to the TREE view, if I click 'MEDIA' it goes to PHOTOS. It is impossible to select any of the lower selections.
TribalPages.com
TPSupport
Just tested, but drop down is still immediately disappearing. I didn't mention before that the program always goes to whatever the top selection is in the dropdown.. IE, if I click 'VIEW' more ...
it goes to the TREE view, if I click 'MEDIA' it goes to PHOTOS. It is impossible to select any of the lower selections
Seems like the original poster of this tread is talking about a different issue. The original issue is regarding connecting individuals with each other when editing a family tree.

Your question is regarding the drop down menu. Don't click on the top level menu (HOME VIEW PEOPLE MEDIA). Just hover the mouse over it and the drop down will appear. Then make your selection from the drop down.

JD
Jeff Dixon
  website
Seems like the original poster of this tread is talking about a different issue. The original issue is regarding connecting individuals with each other when editing a family tree. Your question is more ...
regarding the drop down menu. Don't click on the top level menu (HOME VIEW PEOPLE MEDIA). Just hover the mouse over it and the drop down will appear. Then make your selection from the drop down
Ok then, I change my problem description to: the drop down list does not appear when I hover over the tabs. If I then click on the tab, the drop down shows very briefly before the top selection is selected.

Do I possibly have a setting wrong for my mouse?

Should I open a new thread for this different issue?

RJ
Roderick Janes
  website
Seems like the original poster of this tread is talking about a different issue. The original issue is regarding connecting individuals with each other when editing a family tree. Your question is more ...
regarding the drop down menu. Don't click on the top level menu (HOME VIEW PEOPLE MEDIA). Just hover the mouse over it and the drop down will appear. Then make your selection from the drop down
There is no improvement in the scrolling. It is very difficult to select a particular surname and given name. The scroll bar causes the selector to "jump" all over the list of names.
TribalPages.com
TPSupport
There is no improvement in the scrolling. It is very difficult to select a particular surname and given name. The scroll bar causes the selector to "jump" all over the list of names.
Hi Roderick,

We are working on this. Meanwhile, try this ...

Instead of sing the up-down arrows to navigate the list, use the scrollbar till you see the last name and then click on it.

Hope this helps.

RJ
Roderick Janes
  website
Hi Roderick, We are working on this. Meanwhile, try this ... Instead of sing the up-down arrows to navigate the list, use the scrollbar till you see the last name and then click on it. Hope this helps.
I have tried all possible approaches to use the scrolling feature but nothing seems to work
TribalPages.com
TPSupport
I have tried all possible approaches to use the scrolling feature but nothing seems to work
Does the name selection on other parts of your family tree work? For example in the family view, you have the lastname and firstname dropdowns near the top. Does that work?
RJ
Roderick Janes
  website
Does the name selection on other parts of your family tree work? For example in the family view, you have the lastname and firstname dropdowns near the top. Does that work?
Yes that works as it should
TribalPages.com
TPSupport
Yes that works as it should
This is regarding our conversation about the dropdown boxes. In order for us to try to replicate this issue please tell us where exactly this is happening. I understand you are connecting names, but is this in the section at the bottom of the edit page where it says "Father" or "Mother" or "Spouse" or is it when you click "If this person already exists on this site 'click here'"?
RJ
Roderick Janes
  website
This is regarding our conversation about the dropdown boxes. In order for us to try to replicate this issue please tell us where exactly this is happening. I understand you are connecting names, but is more ...
this in the section at the bottom of the edit page where it says "Father" or "Mother" or "Spouse" or is it when you click "If this person already exists on this site 'click here'"
Let's say I wish to connect John Smith to Mary Jones. I find John Smith in the edit screen and click on "Add Spouse". Since Mary is already in the tree I click on "If this person already exists in this tree, Click Here". This will take me to the "Select a Name".

Selecting the name is where the problem occurs. Trying to select the correct is difficult and only happens after several attempts and a little luck. Scrolling is almost impossible.