|YES - I have experienced the same issue.|
I believe it was resolved by putting my site on another server - it was the Tribal Pages server issue.
I am very concerned about the current issue of the VERY
SLOW RESPONSE ON THIS TECHNICAL MESSAGE BOARD!
We are paying for a website that we cannot build on at all! REPORTING A PROBLEM regarding The Rumble DNA Tree
My son who is a Microsoft Professional, & I, have been trying to build on it over the past month.
I FIRST COMPLAINED BY WRITING TO TRIBAL PAGES PRIVATELY.
I got NO REPLY.
FIRST REPORTED BY MESSAGE TO TP ON 13th JUNE 2018
- No Reply or Acknowledgement until 25th JUNE and the reply was pathetic... - Here is what I sent: QUOTE:
It is possible that you had signed into a different family tree.
IN SENT TWO COMPREHENSIVE REPLIES ON THE SAME DAY - 25th AND HAVE STILL NOT HAD ANY REPLY - THE PROBLEM REMAINS!
If this carries on I am going to demand a Refund.
I currently have SEVEN PENDING MESSAGES - the first was posted on the 25th June - we are now in July and there has been NO RESPONSE WHATSOEVER.
LOOK PLEASE WAKE UP TRIBAL PAGES!!!
[PENDING] Re:IMPORTANT- Cannot build on PAID site - Linda May Rumble Jun 25, 7:13 PM
[PENDING] Re:IMPORTANT- Cannot build on PAID site - Linda May Rumble Jun 25, 7:33 PM
[PENDING] Re:PROBLEMS UPLOADING IMAGES AGAIN - Linda May Rumble Jun 25, 8:00 PM
[PENDING] Re:Spicing up Pages - Linda May Rumble Jun 26, 9:09 AM
[PENDING] RELATIONSHIP TOOL is Missing - Linda May Rumble Jun 27, 1:40 PM
[PENDING] Re:Forum Hopeless - Linda May Rumble Jun 27, 2:18 PM
[PENDING] Re:Photos - Linda May Rumble Jun 27, 2:40 PM
Some of those are answers to other Members that do not need any response from Tribal Pages Support Team... all they need to do is to pass them on... but they don't.
I AM STILL WAITING. WHY???????
Getting very angry now.
I have been supporting Tribal Pages since 2004 use it as my Main Genealogy website... I am thinking of looking elsewhere now... Absolutely fed up with waiting.
Cannot Build Tree our New Tree at all. YOU TRY IT!
So much time wasted on this! Very, very frustrating.